Return Policy

  1. We do not accept returns based on variations of colors.  The colors you see on your screen as well as their brightness or darkness, may differ from the actual colors of the garments.  The settings, quality, and calibration of your screen determines the variation.
  2. A purchaser may receive a full refund for purchased regalia returned within thirty (30) days of delivery. Items that are returned beyond thirty (30) days after delivery are subject to a 20% restocking fee.  We do not accept items for return more than 3 months after the original shipping date.
  3. Prior to returning an item, a "Return Authorization" must be issued by Regalia Sales.  Please explain the reason for wishing to return an item.  Regalia Sales will then confirm a "Return Authorization Number", if the return and refund/replacement is accepted.  You must contact Regalia Sales prior to returning your item.
  4. NAMGAR will pay for return shipping, in addition to a full refund, if the return is the result of a NAMGAR error or the item was defective. When returning an item, the purchaser is encouraged to use package tracking and insurance, if the carrier provides it. Items must be received in their original condition with original packaging where possible.
  5. Depending on the original form of payment, the customer should receive their refund within ten to fifteen business days after NAMGAR receives the returned item. The customer will be notified of the amount of the refund, if granted.
  6. The purchaser is responsible for all shipping charges should an order be returned by the shipper, or refused at the time of delivery, or undeliverable due to an incorrect/incomplete shipping address.  If your order is received damaged in transit, please keep the packaging and its contents and contact us immediately.

Last updated on August 13, 2010.